Frequently Asked Questions
Everything you need to know before your first appointment at One Acupuncture.
What you need to know.
What is Meridian Theory in TCM?
In Traditional Chinese Medicine, meridians are a network of pathways through which Qi (vital energy) and Blood circulate throughout the body. The 14 major meridians connect specific organs and body surfaces. Acupuncture works by stimulating points along these pathways to restore the smooth, balanced flow of Qi — the foundation of health in TCM.
How Does TCM Treat Health Concerns?
Rather than suppressing symptoms, TCM identifies and addresses the underlying pattern of imbalance. Ken takes a full health history, examines your pulse and tongue, and identifies which organ systems and meridians are out of balance. Treatment — through acupuncture, moxibustion, cupping, Tuina, Gua Sha, or herbal medicine — then targets the root cause so that symptoms resolve naturally.
What Will My First Visit Be Like?
Your initial consultation runs for 1 hour. Ken will take a detailed health history covering your main concern, sleep, digestion, emotional health, and constitution. He'll perform a pulse assessment (both wrists) and examine your tongue. From there, he'll discuss his assessment, outline a proposed treatment plan, and typically perform acupuncture in the same session. Please wear loose, comfortable clothing and avoid a very large meal beforehand.
Where Will I Be Treated During a Home Visit?
Ken brings all necessary equipment to your home. You'll be treated in whatever private space is most comfortable for you — a bedroom is ideal. You don't need a special table; Ken has everything required for a full treatment session. Home visits are available within 10 km of Box Hill VIC 3128, covering Melbourne's eastern suburbs including Surrey Hills, Doncaster, Ringwood, and surrounding areas.
Can I Make a Private Health Insurance Claim?
Many private health funds provide rebates for acupuncture and TCM treatments by a registered AHPRA practitioner. Ken is registered with AHPRA and the CMBA (Registration: CMR0002621308). Whether your specific policy covers these treatments — and the rebate amount — depends on your fund and level of cover. Please contact your fund directly to confirm your entitlements before booking.
Which Areas Are Available for a Home Visit?
Ken travels within a 10 km radius of Box Hill VIC 3128. This includes Box Hill, Box Hill South, Surrey Hills, Mont Albert, Balwyn, Doncaster, Templestowe Lower, Nunawading, Mitcham, Ringwood, Vermont, Forest Hill, Burwood, and surrounding suburbs. If you're unsure whether your address is in range, call 0433 186 148.
What Are Your Hours and How Do I Book?
The clinic is open by appointment only. Hours are Tuesday to Friday 09:30–18:30, and Saturday & Sunday 09:30–17:00. Monday is closed. To book, use the online Halaxy booking portal (book online here), call 0433 186 148, or contact via WeChat (OneAcu).
What Are Your Payment Methods?
Payment method details are best confirmed directly with the clinic, as options may vary. Please contact us before your appointment to confirm accepted payment types. Call 0433 186 148 or email oneacupuncture@hotmail.com.
What Is Your Cancellation Policy?
Cancellation terms are best discussed directly with the clinic. Please contact us at least 24 hours before your appointment if you need to cancel or reschedule. Call 0433 186 148 or email oneacupuncture@hotmail.com and we'll be happy to assist.
Still have a question? Ken is happy to answer any concerns before your first appointment.
